Refund Policy

Last updated: September 21, 2026

We want you to be completely satisfied with PulseGuard. If you are not happy with our uptime monitoring service, we are here to help.

1. 14-Day Money-Back Guarantee

We offer a strict 14-day refund policy for all purchases. This applies to both:

• The $5/month Monthly Pro subscription (first month only).
• The $29.99 Early Bird Lifetime Deal (LTD).

If you request a refund within 14 days of your original purchase, we will process a full refund—no questions asked.

2. Exclusions

Refunds will not be granted in the following circumstances:

• Requests made after the initial 14-day period has passed.
• Renewal payments for monthly subscriptions (you must cancel before your billing cycle renews).
• Accounts terminated due to a violation of our Terms of Service (e.g., using the service for DDoS or network abuse).

3. How to Request a Refund

To request a refund, please send an email to our support team at supportpulseguard@gmail.com. Please include the email address associated with your account and your order/invoice number (provided by Lemon Squeezy).

Refunds are typically processed within 3-5 business days by our payment processor, Lemon Squeezy, and will be credited back to your original payment method.